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The 4 Top Overseas Domestic Helper Agencies in Hong Kong Recommended by Employers

Range of Services: We assessed whether they offered end-to-end services, including recruitment, documentation, visa processing, and post-arrival support.

Experience and Track Record: We evaluated how long each agency had been operating and how consistently they had delivered reliable placements.

Pricing Transparency: We examined whether agencies had been upfront about their fees, contract terms, and any refund policies.

Contract Handling and Documentation: We reviewed how efficiently agencies had prepared all required documents, including contracts, visas, and insurance. 

Matchmaking Accuracy: We evaluated how well agencies had matched helpers to households based on skills, experience, and personality fit.

If you’ve ever tried hiring a helper in Hong Kong, you probably heard at least one story that made you pause. It may be a paperwork delay or a candidate mismatch that turned out to be a horror story.

We know how hard the process is, so our team stepped in to do the groundwork. Over the past weeks, we interviewed agencies, spoke to employers, and assessed track records.

After long deliberation, we finally found those whom employers trust for fast placements. If you want insights from those who’ve been through the process, here’s a list of the best overseas domestic helper agencies in Hong Kong. 

How much do overseas domestic helper agencies in Hong Kong charge?

Domestic helper agencies in Hong Kong charge anywhere between $3,000 and $15,000 for full-agency services. This usually includes visa processing, support, and training.

1. Fair Choice Domestic Helper Services

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Location: 23/F, Unit A17, Flat 10-11, 10-14 Kung Yip St, Kwai Chung

Contact: +852 3486 3018

Opening Hours: Monday – Friday: 10:00 AM – 6:00 PM, Saturday: 12:00 PM – 4:00 PM

Website

Google4.9/5
Total reviews4/5
Score consistency5/5
Range of Services 5/5
Experience and Track Record4/5
Pricing Transparency 4/5
Contract Handling and Documentation 5/5
Matchmaking Accuracy 5/5

Fair Choice offers personalized recruitment support. They take time understanding each employer’s preferences, resulting in long-term placements.

What we liked most is that they offer a complete and well-structured service package. This already covers all fees, documentation, and government requirements for overseas and local hires.

Service inclusions are a major factor. Offerings cover visa applications, airport pickup, and follow-up support. This eliminates administrative burden for employers.

We find their approach to candidate screening thorough and reliable. Pre-screened applicant lists are prepared, complete with carefully verified documents and qualifications. 

Commitment to ethical and supportive recruitment is also strong, especially for Filipino applications. Helpers say they didn’t feel exploited and were rather guided respectfully. 

For employers, communication is smooth. Updates are sent promptly from the application upon arrival. 

Due to the comprehensive nature of the package, fees may be higher than those of minimal-service agencies.

The company is also limited to Filipino domestic helpers, which may not serve employers looking into other countries. 

Pros

  • Comprehensive service package
  • Highly personalized matchmaking
  • Exceptional communication
  • Compassionate treatment of helpers
  • Thorough candidate screening
  • 6-month guarantee 
  • 35% discount on replacement services

Cons

  • Relatively higher fees
  • Limited to Filipino domestic helpers only

2. HKO Arigatoo

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Location: Flat 3A, 10/F, Kaiser Center, No.18 Centre Street, Sai Ying Pun, Hong Kong 

Contact: 6302 1492, 6711 5777

Opening Hours: Monday – Sunday 10 AM–5 PM

Website

Google4.9/5
Total reviews5/5
Score consistency5/5
Range of Services 5/5
Experience and Track Record5/5
Pricing Transparency 5/5
Contract Handling 5/5
Matchmaking Accuracy 5/5

HKO Arigatoo is an overseas domestic helper agency founded in Hong Kong in August 2017, with a strong focus on ethical recruitment and lawful practices. The agency positions itself as a fair mediator between employers and helpers, ensuring balanced expectations on both sides.

The company specializes in introducing Filipino domestic helpers with varied backgrounds, including finished-contract helpers in Hong Kong, ex-abroad helpers, and new arrivals from the Philippines. All helpers receive general training and hold TESDA Domestic Work NCII Certification, ensuring baseline competency and professionalism.

HKO Arigatoo is particularly well-suited for Japanese and international families seeking culturally aware domestic helpers. Upon request, the agency provides specialized training focused on Japanese manners, cultural understanding, language skills, and cooking.

Their recruitment approach emphasizes qualities such as hospitality, responsibility, hygiene, and strong communication skills rather than rigidly focusing on experience alone. This flexible philosophy allows them to match employers with helpers who demonstrate strong potential and a positive mindset.

The agency supports helpers’ continued skill development, especially in Japanese language and household-related competencies. Employers are encouraged to share specific needs, enabling HKO Arigatoo to tailor recommendations closely to household requirements.

HKO Arigatoo advises clients to begin the hiring process at least three months in advance, though urgent placements are also accommodated when possible. This proactive yet adaptable process makes the agency suitable for both long-term planners and employers with immediate needs.

Pros

  • TESDA-certified Filipino domestic helpers 
  • Customized cultural and language training
  • Ethical agency compliant with Hong Kong law
  • Experience with Japanese and international families

Cons

  • Primarily focused on Filipino helpers

3. Fair Employment Agency Limited

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Location: 16th Floor, Luard Rd, Wan Chai

Contact: +852 3568 6858

Opening Hours: Monday – Sunday: 9:00 AM – 6:00 PM

Website

Google4.5/5
Total reviews4/5
Score consistency5/5
Range of Services 5/5
Experience and Track Record5/5
Quality of Candidate Screening5/5
Pricing Transparency 5/5
Contract Handling and Documentation 4/5
Matchmaking Accuracy 4/5

Fair Employment delivers highly organized support to employers. They offer visa-processing support and smooth management of all paperwork requirements.

We also love their non-profit model that ensures domestic helpers are never charged placement fees. 

As for employers, fees are transparent. Rates and costs are clearly explained upfront, avoiding hidden fees in the total package. 

The agency provides detailed candidate vetting and tailored recommendations. Employers even highlight that shortlisted helpers matched their specific household needs. 

It’s also great that communication with the agency is fast and thorough. Consultants are attentive and proactive, so employers always feel confident throughout the process. 

There are just instances where the email response feels slower than usual. However, these are rare cases. 

Still, the overall track record is robust, so credibility is strong. They’ve been in operation for over 10 years and have over 9,000 successful placements. 

There were just a few complaints that the agency did not assist with the interviews. For employers who want a full-service experience, this can be a dealbreaker. 

Pros

  • Clear and transparent pricing
  • Strong ethical standards
  • Careful candidate vetting
  • Comprehensive service range
  • Over 9,000 successful placements
  • Smooth visa processing
  • Proactive updates to employers

Cons

  • Slow email response at times
  • Interviews not assisted by the agency

4. My Sweet Home Employment Agency (Yee Woo Street)

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Location: Hong Kong, Causeway Bay, Yee Wo St, 地 下 5 號 舖

Contact: +852 2501 0800

Opening Hours: Monday – Sunday: 8:00 AM – 8:00 PM, Saturday – Sunday: 10:00 AM – 6:00 PM

Website

Google5/5
Total reviews4/5
Score consistency5/5
Range of Services 5/5
Experience and Track Record5/5
Pricing Transparency 4/5
Contract Handling and Documentation 4/5
Matchmaking Accuracy 5/5

My Sweet Home offers full support from start to finish. Domestic helpers highlight that they were guided from their country all the way to Hong Kong without delays.

Their fast and effective job-matching is what made them a popular choice. Several employers say that interviews run smoothly, thanks to the good structure and flow for applicants and employers.

The success stories make them a credible agency. In fact, many helpers have said that they’ve completed multiple-year contracts with employers.

It’s common for helpers to find their placements too, in just their first contract.

We find them a good choice for those who value smooth hiring processes. They’re accommodating, which makes the process easy and fast for new applicants. 

Communication is also warm and approachable, so clients always feel valued all throughout.

We only wish there were a more efficient way to contact them online. Nonetheless, once connected, the relationship is smooth and stress-free.

Pros

  • Excellent support and guidance
  • Strong matching results
  • Fast job placement
  • Organized interview process 
  • Solid candidate profiles
  • Applicant information available on the website

Cons

  • Limited online channels
  • Longer wait times during peak seasons
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