We found Evercare Health Limited through a friend’s recommendation after they used their elderly care services. 

They have a well-established presence in the city and are also accredited. Their staff meet the professional standards, and their care practices are regularly reviewed.

Their offerings are pretty comprehensive, which is another plus for us. They offer basic daily living assistance and specialised medical support, ideal for older adults and those requiring post-operative rehabilitation.

We also appreciate how fast they can match their patients with suitable caregivers and nurses. In fact, a client shared that the centre matched her mother with a caregiver within 24 hours.

Their caregivers are also consistently praised. Many shared that they’re caring and attentive, which is very important in health care. 

Another plus? They are transparent about their pricing, making it easy for families to make quick decisions. Just note that their services come with a premium price.

Attentive and caring

“Evercare health Ltd, have been absolutely amazing sourcing a carer to look after my mother with only 3 hour notice, to care for my elderly mother in  hospital. They found two carers to look after my mother, both were attentive, caring and absolutely  brilliant. This company have gone above and beyond, to help with my needs. I highly recommend Evercare health Ltd, they are professional and efficient.”

-Pandabear69 Hargreaves, Google Review

Exceptional service

“Exceptional service!

From the moment we needed their service urgently for a family member – they were able to match us with health services we needed smoothly and timely. Now we have regular weekly service from them by two wonderful healthcare workers. Thank you!”

-Mr. H Araki, Google Review

Okay Healthcare Limited caught our attention with its mobile platform, which lets you book, track, and manage care services conveniently. This is a huge advantage that makes it easy for clients to find a caregiver who matches their needs.

Additionally, it’s reassuring to know they offer a wide range of home-based healthcare services. From medical nursing to health assessment and therapy, they have it. They even have occupational, speech, and physiotherapy on one roof. 

Their in-home therapy services are well regarded by clients, with many sharing that their therapists are attentive and have significantly improved their loved ones’ mobility. 

Their team is very capable too. They have registered nurses, trained healthcare workers, and enrolled nurses. 

Their professional in-home care goes beyond medical support as well. They wanted to give families more quality time together, reduce caregiver stress, and help the elderly maintain independence and comfort.

The slight downside? Some might need to consult their team first before booking on the app. It’s because it can be confusing to determine the level of care and service they need. 

Nice therapist

“I have used the Home Physiotherapy service from OKCARE. The physiotherapist is really nice and taught my rehabilitation well. The arrangement is good.”

-Mr. Tai Ching Vincent Au, Google Review

Attentive medical staff

“The medical staff were very attentive.”

-Ms. Lily Fong, Google Review

If you’re looking for a provider that supports both non-medical and medical assistance,  Eldercareis a solid choice.

In addition to personal care, they have household and rehabilitation helpers. We think it’s perfect for families who need a combination of personal care and household support but don’t want to deal with multiple services and providers.

We love that families are not limited to a couple of medical professionals and can choose one that fits their needs and schedule. Since Eldercare.hk is a matching platform, you also get access to a large pool of caregivers. 

Another thing we like about this provider? They have a 24/7 hotline for support if you need to find home health care in the middle of the night.

When it comes to pricing, they’re also transparent about it. Their services are also more affordable than those of other companies, which we also appreciate.

However, they’re not a full-service agency; they focus on helping clients find specific caregivers and medical professionals for home-based health care. 

As a consequence, the quality of care may vary depending on the specific caregiver.

Polite customer service

“Very polite and helpful customer service. Response was very satisfactory and they deliver a good matching caregivers services!”

-Mr. Kinnam Leung, Google Review

Professional and responsive

“Recommended this company for those who are looking for eldercare services, they are professional and responsive!”

-Mr. Leung Jason, Google Review

Click Services Company Limited stood out to us for its combined clinical support and practical in-home assistance.

They’re one of the few providers that also do home safety optimisation for their patients, which is a huge bonus for us. They install ramps, non-slip flooring, and handrails to prevent falls.

This level of attention to medical care and daily living needs is a huge help to patients, enabling them to remain comfortable and independent in their homes. 

We also love that they accept both short- and long-term arrangements. So, regardless of whether it’s a few days of post-surgery or ongoing assistance for chronic conditions, Click Services can support your loved ones.

From what we’ve heard, they also participate in the Community Care Service Voucher (CCSV). This gives patients and families access to subsidised home care services, helping reduce out-of-pocket costs.

However, due to their large staffing, occasional inconsistencies in the quality of care are expected. This is because different caregivers with varying levels of experience might be assigned.

Great service

“Good nurses👍🏻good service :)”

-Ms. Chan Ka Yi, Google Review

Polite caregivers

“This was my first time using their home care services, recommended by a friend. The caregivers were very polite, and the prices were very reasonable. I will continue to use this company and recommend them to my friends!”

-Ms. Maggie119230, Google Review

YDCare earned a spot on our list for making home health care more accessible through public support and insurance. 

Their services may be covered under Hong Kong’s Elderly Health Care Voucher scheme and the CCSV, which significantly reduces the cost of rehabilitation sessions.

Their focus is on rehabilitation, especially for patients dealing with post-op mobility challenges, chronic conditions, and stroke recovery.

And instead of caregivers, they’re composed of physiotherapists, speech therapists, and dietitians. For us, having a multidisciplinary team like theirs is a major advantage in providing specialised care.

We also appreciate that they adhere to hospital-level standards at home. They follow clinical protocols, use professional equipment, and have nurse managers who adjust rehab plans to meet each patient’s specific needs.

However, their rehab sessions may depend on the availability of their therapists. Quick booking isn’t always guaranteed.

Detailed care

“Here, I would like to express my heartfelt gratitude for Eric’s care for my mum’s recovery from her skin graft. His expertise knowledge and detailed explanations have beefed up the wound healing progress. His effort is highly appreciated”

-Ms. Chin Yi Man, Google Review

Excellent care and treatment

“I had surgery in July this year and returned home in August. My doctor asked Eric Poon, Wound Care Team Leader, to give me home care and support for two weeks. During this period, Eric gave me much help and advice. I want to thank him for his excellent care and treatment when I stayed at home. Really many thanks for everything he has done for me.”

-Mr. Polly Yan, Google Review