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The 5 Best Residential Property Agencies in Hong Kong to Beat the Brutal Housing Market

Market Expertise and Local Knowledge: We evaluated each agency’s depth of understanding of HK’s property market. This includes trends, pricing, and demand patterns.  

Range and Quality of Property Listings: We reviewed the diversity and quality of residential listings, including apartments, luxury homes, and serviced residences.   

Customer Service: We looked into how agencies supported clients throughout the property search, negotiation, and transaction process.  

Value for Money: We compared commission rates, fee structures, and overall value offered by each agency.

After-Sales and Post-Leasing Support: We assessed whether agencies continued to support clients after transactions were completed. We looked for assistance with handovers, property management referrals, and issue resolution.

Ever attempted to buy a house in Hong Kong? You know the drill – tiny rooms that look nothing like the photos, complete with agents rushing you to decide “ASAP” before you can even physically view the place.

We’re just as tired of wasted viewings as you are. So, if you’re in dire need of a smooth and honest process, you’re just in the right place.

Our team collected current market data, interviewed buyers and sellers, and spoke directly to agencies. All the notes we took led us to this list of some of the most trusted residential property agencies in HK.

Check them out here!

How much do residential property agent fees cost in Hong Kong?

The cost of residential property agent fees in Hong Kong is typically 1% of the sale price per side. This means buyers and sellers usually each pay 1%, while rental transactions usually change half a month’s rent to the landlord and the tenant. 

1. NEST PROPERTY

nest-property-logo

Location: Hollywood Centre, Suite 1301, 13/F, 233 Hollywood Rd, Sheung Wan

Contact: +852 3689 7523

Opening Hours: Monday – Friday: 10:00 AM – 6:00 PM, Saturday: 9:00 AM – 1:00 PM

Website

Google4.9/5
Total reviews4/5
Score consistency5/5
Market Expertise and Local Knowledge4/5
Range and Quality of Property Listings5/5
Customer Service 4/5
Value for Money5/5
After-Sales and Post-Leasing Support5/5

Nest Property provides end-to-end residential property services. We love their range of listings, which includes rentals, purchases, and serviced apartments. 

We also appreciate that clients get support from property viewings to post-move assistance. The help they extend is solid, covering utility setup, local orientation, and settling-in advice.

Another thing that stood out to us was how personalized the property search was. Their agents take note of each client’s priorities, lifestyle needs, and budget constraints.

This approach earned our favor, as it ensures viewings are relevant and clients never waste their time.

We find their communication and overall support to be excellent as well. Agents are responsive to questions, promptly providing answers and even video tours when requested.

Their negotiation tactics also result in highly favorable deals for the clients. 

The only downside is that their inspection lags a bit behind the competition. Other agencies do it better in terms of accuracy and attention to detail, so improvements here would be appreciated. 

Pros

  • Highly personalized property search
  • Quality listings
  • Offers end-to-end services
  • Responsive and prompt
  • Offers video tours
  • Solid negotiation tactics
  • Favorable results for clients

Cons

  • Minor reports of poor inspection
  • Fewer mass-market listings

Patient and efficient

“We have been working with Lewis for the past two months trying to find a flat in Hong Kong and he has been so patient and efficient in our search. He had great local knowledge and was able to advise and show us properties which fit our requirements and style. Would 100% recommend.”

Tiffany Chan | Google Review

Caring and stress-free service

“Working with Vivien Tang has been the best experience we’ve had with a property agent. Not only did she help us to find a place that we love, but she held our hands throughout the process, made us feel cared for, and negotiated hard to get us a great deal. Even after everything was signed and done, she ensured that we settled in immediately, which given the stress of moving house was a great help. I strongly recommend her to anyone looking for their next property.”

Alan Francis | Google Review

2. Habitat Property Limited

habitat-property-limited-logo

Location: 1201-5, Yu Yuet Lai Building, 43-55 Wyndham St, Central

Contact: +852 2869 9069

Opening Hours: Monday – Friday: 9:30 AM – 6:30 PM

Website

Google4.9/5
Total reviews4/5
Score consistency5/5
Market Expertise and Local Knowledge5/5
Range and Quality of Property Listings4/5
Customer Service 3/5
Value for Money5/5
After-Sales and Post-Leasing Support5/5

Habitat Property Limited offers full residential services. Their listings include luxury rentals, home purchases, and mortgagee sales.

We find the entire process efficient and seamless for both tenants and buyers. This is because they offer guidance in stages like searching, viewing, negotiations, and post-move settling in.

Looking into their listings also impressed us. Every property was well-presented and favorably priced based on the current market.

We also appreciate the little touches like the professional photographs and detailed videos. 

For buyers who are on the hunt for a property fast, we find them a good choice. This is because views are carefully planned, allowing clients to secure homes within 24 to 72 hours.

Communication is just as outstanding. Agents are available outside standard hours and even on weekends for any type of assistance.

The only downside is that the experience varies depending on the agent. We heard complaints where clients didn’t get a callback after inquiring about listings. 

There were also a few issues with unprofessional management. However, these are very small issues compared to the positive experiences.

Pros

  • Extensive experience in the luxury property market
  • Highly professional and responsive
  • Well-presented listings
  • Can secure homes within 24 to 72 hours
  • Can assist outside work hours
  • Effective negotiation skills

Cons

  • Minor issues with not getting a callback
  • Minor issues with unprofessional management

Delightful, professional, and very responsive

“Ms Camilla Larsson is an outstanding agent who really cares. She knows the market very well and she goes above and beyond to complete the deal and to come up with creative ideas to handle any issue arising and to inform you of the local attractions, services and facilities. Camilla is delightful, professional and very responsive! I highly recommended Camilla and Habitat Property Ltd.”

Keren Seddon | Google Review

Generous with time

“Nancy was so helpful, professional and generous with her time. We had quite specific needs and she planned each property inspection with our leasing requirements front of mind. No wasted time and we managed to secure our property within 72 hours. We would highly recommend Nancy to anyone who likes efficient, professional and friendly guidance. Thanks again Nancy and The Habitat team.”

Ben Cameron | Google Review

3. Ray White Hong Kong

ray-white-hong-kong-logo

Location: 1004-1005, 10/F, Star House, 3 Salisbury Road, Tsim Sha Tsui

Contact: +852 2376 1088

Opening Hours: Open 24 Hours

Website

Google4.7/5
Total reviews4/5
Score consistency5/5
Market Expertise and Local Knowledge4/5
Range and Quality of Property Listings5/5
Customer Service 5/5
Value for Money4/5
After-Sales and Post-Leasing Support3/5

Ray White focuses heavily on residential property sales and investments outside HK, particularly in Australia. Considering their niche, they’re more ideal for buyers seeking international residential assets.

We find them a credible choice, considering they’re under a globally established real estate brand with over 120 years of history.

Their integrated support also sets them above the rest. Their agents cover legal coordination, taxation guidance, and financing options.

As for their portfolio, we love their large listings across major AU cities. They feature properties in Melbourne, Sydney, Brisbane, and Perth.

When it comes to guidance, we can’t ask for more. Responses are always timely, and they remain accessible across different time zones.

Agents also provide relevant info on neighborhoods, transport links, and school zones. 

Still, we can’t help but notice a few lapses. A client said that they didn’t hear back from the agency for their settlement process. 

Better after-sales support would be appreciated.

Pros

  • Strong expertise in overseas residential property
  • Backed by a long-established global real estate brand
  • Wide selection of developments
  • One-stop support
  • Responsive communication across time zones
  • Listings across major Australian cities

Cons

  • No transactions within HK itself
  • Poor after-sales service

Did an excellent job

“Thank you so much to Mei, Jolie and Ken for getting the 888 PR visas for me and my family. They are professional , helpful and reliable. I sincerely appreciate the hard efforts that they have put. They did the excellent job, I highly recommend the Ray White Team!”

Kwok Yu | Google Review

Responsive, reliable, and helpful

“Responsive, Reliable, and Helpful! They are really knowledgeable and experienced in Aus immigration consultation. I am satisfied that they can always answer my questions and provide professional advices. Our application was smooth.”

Sunflower | Google Review

4. Jade Land Properties 翡翠島物業 Hong Kong Real Estate Agency

jade-land-properties-hong-kong-real-estate-agency-logo

Location: Wan Chai, Harbour Rd, 6-8號, Shui On Centre, Unit 2003-04, 20/F

Contact: +852 2869 6683

Opening Hours: Monday – Friday: 10:00 AM – 6:00 PM, Saturday: 10:00 AM – 4:00 PM

Website

Google4.9/5
Total reviews4/5
Score consistency5/5
Market Expertise and Local Knowledge4/5
Range and Quality of Property Listings4/5
Customer Service 3/5
Value for Money5/5
After-Sales and Post-Leasing Support5/5

Jade Land Properties provides tailored residential services to both renters and landlords. We love how they carefully curate their listings, filtering out unsuitable properties for clients.

Apart from being experts in HK’s market. They also handle international property transactions in markets such as Malaysia, Thailand, Dubai, and Portugal.

Another strength is the agency’s approach to closing details. In one case, agents advised a family to retract an offer due to concerns about the landlord.

This level of honest and professional judgement made us trust them more.

According to clients, the agency takes a consultative approach. Agents take time considering client priorities, constraints, and concerns before proposing properties.

They also assist with landlord liaison, utility setup, and move-in coordination. The big plus is that they also handle language barriers for non-Cantonese speakers.

There were just a few instances in which they didn’t respond to customer calls. However, this was quite rare, and our first-hand experience interacting with them says otherwise.

Pros

  • Over 30 years of experience
  • Efficient property shortlisting
  • Expertise in both HK and international properties
  • Honest and professional judgement
  • Consultative approach
  • Full end-to-end assistance

Cons

  • Minor reports of being unresponsive to calls
  • Boutique size may limit availability

Incredibly helpful and professional

“I had a wonderful experience working with the team at Jade Land Properties. They were incredibly helpful and professional, making the process of finding my new apartment completely seamless. Their great service and expertise made all the difference, and I highly recommend them!”

Dan Lee | Google Review

Great advocate and cares for needs

“Charlene is the best agent I’ve worked with in Hong Kong. It was apparent throughout our interactions that she wanted to understand our needs and requests and did her best to advocate for us with the landlord. Can’t imagine working with any other agent after having met her. Highly recommend.”

Vikki Ng | Google Review

5. Life Residential Hong Kong

life-residential-hong-kong-logo

Location: 47th Floor, Lee Garden One, 33 Hysan Ave, Causeway Bay

Contact: +852 2644 0268

Opening Hours: Monday – Thursday: 10:00 AM – 7:00 PM, Friday: 9:30 AM – 6:30 PM

Website

Google4.9/5
Total reviews4/5
Score consistency5/5
Market Expertise and Local Knowledge4/5
Range and Quality of Property Listings4/5
Customer Service 5/5
Value for Money5/5
After-Sales and Post-Leasing Support5/5

Life Residential provides comprehensive residential property services. They cover lettings, property management, and sales coordination.

Beyond the HK marker, they have extensive experience in cross-border property management. The track record is strong, too – many clients work with their HK and London teams for over a decade.

The quality of their work is high. We can say it through their fast turnaround times, with multiple properties reportedly let within days or under 2 weeks.

We appreciate their cost-effective pricing, too. This is because they’re skilled in securing favorable deals. And since the processing is prompt, they avoid unnecessary delays. 

Additionally, customer service is a major plus. The staff is responsive and willing to go beyond depending on requests. They can even accommodate urgent matters outside normal working hours.

The only issue you may encounter is that their senior-level agents may have limited availability. They can also be difficult to book during peak moving seasons in the summer and spring.

Pros

  • Strong expertise in UK properties
  • Highly efficient lettings
  • Fast rental turnaround times
  • Excellent cross-office coordination
  • Outstanding customer service
  • Multilingual team
  • Cost-effective pricing

Cons

  • Limited availability for senior agents
  • Can be difficult during peak seasons

Precise market analysis and regular reports

“The team from Life Residential is very efficient. With precise market analysis and regular reports, we know that our property is well taken care of. There is no doubt that we will continue with Life Residential.”

Yu Philana | Google Review

Outstanding service and helped the whole way

“The customer service Sunny has provided is outstanding and was exactly what I was looking for from an agent. I am so pleased with the service I received. He has gone above and beyond to help me as a first-time landlord, even meeting with me and my wife on his day off. Thank you for your help, Sunny.”

Eternity Chong | Google Review

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